Shipping policy
At YOYO Shine Store, we aim to make your shopping experience simple and reliable. Below you'll find information about order processing, shipping, tracking, and possible delivery delays.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or U.S. holidays.
Shipping Times
Estimated delivery times vary depending on the product, supplier, and destination. Most U.S. orders are expected to arrive within approximately 5–12 business days after processing.
Delivery estimates are not guaranteed. Delays may occur due to carrier issues, weather, holidays, customs, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout when applicable. Some products may qualify for free shipping depending on the current offer.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow some time for the tracking information to update after the package has been handed to the carrier.
Multiple Items in One Order
If your order contains products from different suppliers or fulfillment locations, your items may arrive in separate packages and at different times. You may receive multiple tracking numbers for the same order.
Incorrect Shipping Information
Please make sure your shipping information is correct before completing your purchase. YOYO Shine Store is not responsible for delays or failed deliveries caused by an incorrect or incomplete shipping address provided by the customer.
Lost, Delayed, or Damaged Packages
If your order appears to be delayed, lost, or arrives damaged, please contact us as soon as possible at our customer support email. We will review the shipment and help determine the appropriate next step.
Delivery Delays
While we work with our fulfillment partners and shipping carriers to deliver orders within the estimated timeframe, delivery dates cannot be guaranteed. Unexpected delays may occur due to weather, carrier disruptions, high shipping volumes, holidays, or other circumstances beyond our control.
Questions About Your Order?
If you have questions about your shipment or tracking information, please contact our customer support team through our Contact Us page.